I
OUR SERVICES TO TENANTS
1. Finding Your New Home
- Rental Process & Fee Guide
Look for a home by web, phone or in person. Our expert letting staff will help match you with the right homes.
(Please Note: When arranging Viewings we may need to cancel your viewing prior to the viewing taking place due to the property being let to someone who may of viewed the property before you and decided to take up a let on the property or due to unforeseen circumstances)
2. References
A Holding Reservation Deposit will be required prior to us undertaking reference checks. The Holding Reservation Deposit is then put towards the Tenancy Deposit upon signing the Tenancy Agreement. The Holding Reservation Deposit will be forfeited if the Tenant decides not to proceed and sign the Tenancy Agreement. If the Landlord decides not to proceed with the Tenant prior to signing the Tenancy Agreement then the Holding Reservation Deposit will be refunded to the Tenant in full.
Before moving into a property, reference checks are carried out for all prospective tenants. Each case is treated on an individual basis, and in all cases references are subject to landlord approval.
The general referencing process includes 3 reference checks:
Students: You will need to provide proof of funding for the rental amount or details of a scholarship.
Savings: We can take savings into account, however you must have an amount that is equal to 24 times the monthly rent that has been in your account for at least 6 months.
If you are unable to prove income then we may ask for advance payment of rent or a guarantor. Your guarantor will need to prove an income of 42 times the monthly rent. If your Guarantor is not UK based then they must be in full time employment.
3. Right to Rent check
As per the Immigration Act 2014 Section 22 it is now the landlord or agents’ responsibility to check that all tenants and occupiers have the “Right to Rent”.
This means that you must be a British Citizen or European Economic Area (EEA) citizen or a Swiss National or have the Right to Rent in the UK e.g. a valid visa / residency permit etc. and some of these are limited to a period of time.
At Imperial Lettings we have a process to ensure that we comply with the law and avoid new tenancies falling through which causes upset for tenant and/or landlord
1. When you apply for a property we ask that you a) show the passport of each adult occupier to our letting staff, b) Hand in a photocopy of the photo page in your passport and the visa / residency permit if relevant or Residency Share Codes.
2. We then have to re-check each adult occupier’s passport when you pick up keys – each person must be present when collecting the keys.
Sadly, if you do not have the ‘Right to Rent’ we will not be able to accept your application.
4. Sign tenancy agreement and pay 1st month’s rent and deposit
Once the references are received, you will be asked to sign the Tenancy Agreement, the legal contract between tenant and landlord.
The average length of a tenancy is 12 months. If you want a longer or shorter tenancy or have special requirements, we will liaise between you and the landlord to reach an agreement.
Most people pay the 1st month’s rent and deposit together. They are due 10 working days in advance of the move-in date, payable by bank transfer, cash or banker’s draft. There is no charge to register the deposit with the Deposit Protection Service: as per the Housing Act 2004, all deposits and tenancy details are registered by Imperial Lettings with the Government’s Tenancy Deposit Protection Service.
The deposit is a sum of money held by us, the letting agent, on behalf of the landlord as security against the property being left damaged or rent not being paid. The deposit amount will be listed in the property advert. Thereafter, rent is collected by standing order from a UK bank account.
5. Check-In, Inventory and ‘At Home’ pack
At Imperial Lettings, your Property Manager ‘checks you in’ to your new home, explaining all the appliances and helping you settle into your home.
'Property Management' involves rent collection, regular maintenance visits, the repair of a property, its furnishings and appliances, and looking after those living in the home.
The inventory is an agreed statement of everything which is in your property and what condition everything is in. Each tenant needs to check that the inventory is accurate, sign one copy of it and return it to us.
UK tenancy agreements work on the premise that properties need to be left by tenants in the condition in which they were found, less wear and tear. Hence the inventory is vital, as it is a record of your home’s condition on arrival.
If you have any further questions or issues arise, please contact Imperial Lettings.
6. Enjoy your home
The most important part of the process.
7. Offer to renew
Two months before your tenancy is due to finish, we will contact you to ask your plans and if you want to renew your tenancy. If you want to stay, then we contact the landlord and discuss their objectives. Subject to their agreement, we draw up a new Tenancy Agreement which there is ‘No Charge’ for the Tenant.
8. Check-Out
The ‘Check-Out’ is when you leave your property. Your Property Manager visits your home and goes through the inventory to confirm that everything is in good order. We always recommend that you are present at the Check-Out.
To help make the process as easy as possible, we can organise professional cleaners if needed - Most tenants now use this service.
10. Deposit Refund
If there are no deductions from the deposit for damages, dilapidations or cleaning, we endeavour to return the deposit within a week of the final day of the tenancy
OUR SERVICES TO TENANTS
1. Finding Your New Home
- Rental Process & Fee Guide
Look for a home by web, phone or in person. Our expert letting staff will help match you with the right homes.
(Please Note: When arranging Viewings we may need to cancel your viewing prior to the viewing taking place due to the property being let to someone who may of viewed the property before you and decided to take up a let on the property or due to unforeseen circumstances)
2. References
A Holding Reservation Deposit will be required prior to us undertaking reference checks. The Holding Reservation Deposit is then put towards the Tenancy Deposit upon signing the Tenancy Agreement. The Holding Reservation Deposit will be forfeited if the Tenant decides not to proceed and sign the Tenancy Agreement. If the Landlord decides not to proceed with the Tenant prior to signing the Tenancy Agreement then the Holding Reservation Deposit will be refunded to the Tenant in full.
Before moving into a property, reference checks are carried out for all prospective tenants. Each case is treated on an individual basis, and in all cases references are subject to landlord approval.
The general referencing process includes 3 reference checks:
- Landlord or Agent (if you are currently renting)
- Employment check (if you are living in the UK)
- Income - you will need to show a total income of at least 3 times the monthly rent. For example if the monthly rent is £750 you need to earn £27,000 to pass. You will need to provide contact details at the company you work for of someone who can confirm your salary.
Students: You will need to provide proof of funding for the rental amount or details of a scholarship.
Savings: We can take savings into account, however you must have an amount that is equal to 24 times the monthly rent that has been in your account for at least 6 months.
If you are unable to prove income then we may ask for advance payment of rent or a guarantor. Your guarantor will need to prove an income of 42 times the monthly rent. If your Guarantor is not UK based then they must be in full time employment.
3. Right to Rent check
As per the Immigration Act 2014 Section 22 it is now the landlord or agents’ responsibility to check that all tenants and occupiers have the “Right to Rent”.
This means that you must be a British Citizen or European Economic Area (EEA) citizen or a Swiss National or have the Right to Rent in the UK e.g. a valid visa / residency permit etc. and some of these are limited to a period of time.
At Imperial Lettings we have a process to ensure that we comply with the law and avoid new tenancies falling through which causes upset for tenant and/or landlord
1. When you apply for a property we ask that you a) show the passport of each adult occupier to our letting staff, b) Hand in a photocopy of the photo page in your passport and the visa / residency permit if relevant or Residency Share Codes.
2. We then have to re-check each adult occupier’s passport when you pick up keys – each person must be present when collecting the keys.
Sadly, if you do not have the ‘Right to Rent’ we will not be able to accept your application.
4. Sign tenancy agreement and pay 1st month’s rent and deposit
Once the references are received, you will be asked to sign the Tenancy Agreement, the legal contract between tenant and landlord.
The average length of a tenancy is 12 months. If you want a longer or shorter tenancy or have special requirements, we will liaise between you and the landlord to reach an agreement.
Most people pay the 1st month’s rent and deposit together. They are due 10 working days in advance of the move-in date, payable by bank transfer, cash or banker’s draft. There is no charge to register the deposit with the Deposit Protection Service: as per the Housing Act 2004, all deposits and tenancy details are registered by Imperial Lettings with the Government’s Tenancy Deposit Protection Service.
The deposit is a sum of money held by us, the letting agent, on behalf of the landlord as security against the property being left damaged or rent not being paid. The deposit amount will be listed in the property advert. Thereafter, rent is collected by standing order from a UK bank account.
5. Check-In, Inventory and ‘At Home’ pack
At Imperial Lettings, your Property Manager ‘checks you in’ to your new home, explaining all the appliances and helping you settle into your home.
'Property Management' involves rent collection, regular maintenance visits, the repair of a property, its furnishings and appliances, and looking after those living in the home.
The inventory is an agreed statement of everything which is in your property and what condition everything is in. Each tenant needs to check that the inventory is accurate, sign one copy of it and return it to us.
UK tenancy agreements work on the premise that properties need to be left by tenants in the condition in which they were found, less wear and tear. Hence the inventory is vital, as it is a record of your home’s condition on arrival.
If you have any further questions or issues arise, please contact Imperial Lettings.
6. Enjoy your home
The most important part of the process.
7. Offer to renew
Two months before your tenancy is due to finish, we will contact you to ask your plans and if you want to renew your tenancy. If you want to stay, then we contact the landlord and discuss their objectives. Subject to their agreement, we draw up a new Tenancy Agreement which there is ‘No Charge’ for the Tenant.
8. Check-Out
The ‘Check-Out’ is when you leave your property. Your Property Manager visits your home and goes through the inventory to confirm that everything is in good order. We always recommend that you are present at the Check-Out.
To help make the process as easy as possible, we can organise professional cleaners if needed - Most tenants now use this service.
10. Deposit Refund
If there are no deductions from the deposit for damages, dilapidations or cleaning, we endeavour to return the deposit within a week of the final day of the tenancy
11. Complaints
If you have any complaints the please inform us in writing to our email address which is [email protected]
We are also a member of the Property Redress Scheme who offer redress for consumers of Property Agents and Professionals for your peace of mind.
If you have any complaints the please inform us in writing to our email address which is [email protected]
We are also a member of the Property Redress Scheme who offer redress for consumers of Property Agents and Professionals for your peace of mind.
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